Refund and Cancellation Policy

Kuwait withdrawal right Where applicable under Kuwait digital commerce law, a consumer may withdraw from an electronic contract within 14 days from receiving the product. The consumer may exchange or return the product and receive a refund through the same payment method or an agreed alternative, at no additional cost, provided the product remains in the same condition as purchased. Providers may offer better terms than the law requires, but never worse. Key exception for event services Many Enty services are accommodation, transport, food, entertainment, venue, catering, photography, or event-related services provided on a specific date or during a specific period. These services may be excluded from the 14-day withdrawal right once booked for that date or period, especially after vendor confirmation or after the service has been used or benefited from. Exceptions where return is not allowed Returns or withdrawal may be unavailable when: the product or service has been used or benefited from; the product is custom-made to the consumer's specifications; the product is perishable or has a short expiry; the service relates to accommodation, transport, food, or entertainment on a specific date or period; software download is completed successfully; a digital or electronic card activation code has been delivered regardless of use; another exception is set by executive regulations; or precious metals/goods are involved, where the period may be limited to 24 hours according to the Minister's determination. Delays If the platform or vendor faces delay or difficulty in executing the contract, the customer will be notified in a timely manner. If the delay exceeds the agreed period or 15 days, whichever is less, the customer may cancel the contract and receive a full refund. How to request support Contact support@evnty.io or +965 99922600 with the order reference, service date, vendor name, and reason for the request. Complaint data is retained for at least six months. Customers may also use the MOCI dispute settlement process where applicable.