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Compliance

Contact and Complaints

Evnty

Legal name: Evnty International Company for Managing Delivery Services via Electronic Platforms Trade name: Evnty® (registered trademark) Commercial register no.: Pending issuance Registered business address: Placeholder - Kuwait registered business address to be added Email: support@evnty.io Phone: +965 99922600 Instagram: Placeholder social profile URL TikTok: Placeholder social profile URL

Complaints mechanism Send complaints to support@evnty.io with your name, order reference, vendor name, service date, description of the issue, and preferred contact method. Evnty retains complaint records for at least six months and will use the information to investigate with the vendor and respond through the available contact channel.

Regulatory dispute route Where applicable, customers may refer consumer-vs-provider disputes to the MOCI Dispute Settlement Committee. Committee decisions are final and enforceable.